Retail Services Training Package
The Retail Services Training Package is the national framework for skills development for the retail, wholesale and community pharmacy industries.
It includes nationally recognised units of competency and qualifications to train and assess individuals in a range of skills and occupations.
Latest news
We are currently undertaking projects to update the Retail, Wholesale and Community Pharmacy skills standards. For more information please see:
Qualifications and units
The training package consists of the following three components:
1. Competency Standards
The units of competency define the range of knowledge and skills that employees need within the retail industry, and set out the level of performance required and the means for measuring that performance.
If skills are only required in one particular area, training and assessment can be completed in one (or more) individual skill or units of competency from the training package. When competent in these skills a Statement of Attainment is issued, which provides national recognition of their skills, and often also provides credit toward a full qualification.
View units of competency (NTIS)
2. Assessment Guidelines
The Assessment Guidelines is the policy document which describes the retail industry's system for assessment against the Competency Standards.
View the Assessment Guidelines (NTIS)
3. Qualifications
The Qualifications outline how the competency standards are 'packaged' into qualifications aligned to the Australian Qualifications Framework.
Retail qualifications
- Certificate II in Retail
- Certificate III in Retail
- Certificate IV in Retail
- Diploma of Retail Management
- Diploma of Visual Merchandise
Wholesale qualifications
- Certificate II in Wholesale
- Certificate III in Wholesale
- Certificate IV in Wholesale Management
Community Pharmacy
- Certificate II in Community Pharmacy
- Certificate III in Community Pharmacy
- Certificate IV in Community Pharmacy
View the Qualifications (NTIS)
RTOs that deliver the package
To find an RTO for a specific qualification, check out the National Training Information Service Website.
http://www.ntis.gov.au/Default.aspx?userguide
Buy the training package and support materials
You can purchase the training package and support materials at www.serviceskills.com.au/shop
