Welcome to Service Skills Australia

Service Skills Australia is a not-for-profit, independent organisation. We are one of 11 industry skills councils funded by the Australian Government to support skills development. We represent a range of industry sectors, including retail and wholesale, sport, fitness, community recreation, outdoor recreation, travel, tourism, meetings and events, accommodation, restaurants and catering, caravans, hairdressing, beauty, floristry, community pharmacy and funeral services. Service Skills Australia is a comprehensive source of expert, independent advice for industry, training organisations and employees, students and jobseekers about skills development in the service industries. 

We know that a person’s language, literacy and numeracy skills lay the foundation for successful outcomes in training and assessment and at work. Service Skills Australia (SSA) is, therefore, pleased to announce the release of a new online professional development resource to assist trainers and assessors to identify and address LLN skill needs.

The 4 Steps to Taking the Lead resource draws on and extends upon the information provided on SSA’s Taking the Lead website. 4 Steps...

The Industry Skills Council Forum has today released a report that provides an analysis of the Training Package Continuous Improvement process. A copy of the full report and executive summary can be downloaded below. 

Executive Summary Only

Final Report

The Retail Workforce Study report, produced by the Australian Workforce and Productivity Agency (AWPA) in partnership with Service Skills Australia (SSA) was released at SSA’s Conference on Monday 3 March.

The report puts forward recommendations to build an adaptive, skilled and innovative retail industry workforce. The study finds that to ensure a capable and committed workforce into the future, industry needs to promote the career opportunities within the retail industry. A more highly skilled workforce, together with strong industry leadership, will be critical to a successful...

Service Skill Australia, in conjunction with SkillsOne, have produced the following highlight videos of our 2014 Conference, which are now available to download.

Photo Gallery

For a full review of the Conference and Awards for Excellence, click here.

Service Skills Australia would like to congratulate the finalists and winners of its 2014 Excellence Awards. The awards, which recognised quality in the fields of Trainer Excellence and Industry Collaboration/Partnership, were presented on Monday evening during our gala dinner event.

The recipient of the Trainer Excellence Award, Garry Stokes of Evolution Hospitality Institute said of his award:

“Winning the Service Skills Australia Trainer Excellence Award is an immense honour. I am extremely lucky to have been involved with so many talented people over the...

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