Service Skills Australia

The Service Industries Environmental Scan 2009 draws together intelligence and research about existing and emerging trends and tendencies in the service industry sectors covered by Service Skills Australia and how these impact on skills and labour needs in the service industries. These include wholesale, retail and personal services (beauty, hairdressing and funerals), tourism and hospitality, and sport and recreation.

The Scan has two aims:

• To highlight trends for the service industries as a whole, and elaborate on the most important developments for each sector
• Outline the effects of these developments on the industries in relation to skills development and vocational education and training system, and flag where government responses should be targeted

The Service Industries Environmental Scan will drive also the development and improvement of Service Skills Australia's training packages and inform our future priorities for its work on behalf of the service industries.

Environmental Scan 2009 available now

• Read the Environmental Scan 2009 online

 Download the Service Skills Environmental Scan 2009 1.75 Mb

Sector reports

Sport, Fitness, Community and Outdoor Recreation 1.55 Mb	Floristry, Retail and Wholesale 2.95 Mb
Hairdressing and Beauty 1.19 Mb	Community Pharmacy 1.18 Mb
Tourism, Hospitality and Events 2.10 Mb	Funeral Services 938.55 Kb

Service Skills Australia wants to hear from Australian workers

Service Skills Australia is calling for workers in the service industries to participate in a survey and contribute to the future direction of accredited training in Australia.

To participate go to www.serviceskills.com.au/surveys