Service Skills Australia

Floristry Techniques prepares learners for achievement of the Certificates III and IV in Floristry. The book provides the content, activities and assessment tasks to support learners as they work through the certificates. Bound softcover book, 412 pages. 
$76.50 (including 10% GST)   Product Details >>

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Working in Floristry prepares learners for achievement of the Certificates II and III in Floristry. The book provides the content, activities and assessment tasks to support learners as they work through the certificates. Bound softcover book, 356 pages. 
$79.25 (including 10% GST)   Product Details >>

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This is a set containing 1 copy of each of Working in Floristry and Floristry Techniques. 2 x softcover books. 
$149.50 (including 10% GST)   Product Details >>

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Will you make the cut? Get a head start to your career in the hairdressing industry with this Australian text, developed to support students completing the Certificate III in Hairdressing qualification. With over 175 photos and images.  
$92.95 (including 10% GST)   Product Details >>

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Interactive CD/Book Package AHRP/NTQC/TTA endorsed Addresses the competency standards of the Australian Training Package Units: TTHCCH01A, TTHCCH02A and THHGGA07B.  
$59.95 (including 10% GST)   Product Details >>

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A Level Playing Field is a communications resource for the National Sport and Recreation Industry Training Packages and acts as a workbook for trainers and assessors, including those in VET in Schools programs. 
$50.00 (including 10% GST)   Product Details >>

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This book works on the premise that all students of hospitality, irrespective of preferred areas of specialisation, would benefit from a comprehensive understanding of the operational structure of accommodation services. 
$60.95 (including 10% GST)   Product Details >>

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Interactive CD/Book Package AHRP/NTQC/TTA endorsed. Addresses the competency standards of the Australian Training Package Units: THHBCC00B, THHBCC02B, THHBCC03B SITHCCC006A, SITHCCC007A and SITHCCC008A.  
$59.95 (including 10% GST)   Product Details >>

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Australian Food Safety Essentials is a video that discusses the fundamentals of food safety. It covers Safe Food Handling, Personal Hygiene, Cleaning and Sanitising & Temperature Control. 
$434.50 (including 10% GST)   Product Details >>

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The Australian Food Safety Essentials- Hand Book assists the trainer with the subject matter of the AFSE Video/DVD. 
$25.80 (including 10% GST)   Product Details >>

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Explains the requirements of Food Safety Program under FSANZ3.2.1 
$434.50 (including 10% GST)   Product Details >>

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Detailed but easy to understand text supported by hundreds of illustrations and photographs. 
$65.00 (including 10% GST)   Product Details >>

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A barista's guide to questions about espresso 
$20.00 (including 10% GST)   Product Details >>

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A barista's guide to the language of espresso 
$20.00 (including 10% GST)   Product Details >>

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A barista's guide to popular espresso beverages. 
$20.00 (including 10% GST)   Product Details >>

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A barista's guide to common espresso problems 
$20.00 (including 10% GST)   Product Details >>

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Illustrated, user-friendly individual workbooks with short-answer questions (and spaces to write answers). 
$240.00 (including 10% GST)   Product Details >>

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Illustrated, user-friendly individual workbooks with short-answer questions (and spaces to write answers). 
$60.00 (including 10% GST)   Product Details >>

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The Barista Training Pack includes: 1 x Barista Bible, 4 x Barista Guides, 1 x Slide Show, 1 x Training Tool 
$480.00 (including 10% GST)   Product Details >>

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This book covers the full range of underpinning knowledge for the competency THHBFB12B Prepare and serve espresso coffee and provides complete instruction in espresso making skills. 
$25.95 (including 10% GST)   Product Details >>

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Addresses the competency standards of the Australian Training Package Units: SITXINV001A, SITHFAB010A, SITHFAB012A, SITHFAB009A, SITHFAB001A, SITHFAB002A, SITHFAB006A, SITHFAB015A, SITHFAB005A, SITHFAB014A and SITXFIN001A. 
$59.95 (including 10% GST)   Product Details >>

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Interactive CD/Book Package AHRP/NTQC/TTA endorsed Addresses the competency standards of the Australian Training Package Units: THHBCC10B. THHADCC05B, THHBCAT01B, THHBCC13B, THHGCS03B, THHGTR01B, THHADCC01B, THHGCS02B, THHS2CC1B, THHS2CC2B and THHGGA07 
$59.95 (including 10% GST)   Product Details >>

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This edition maximizes student interest by presenting the necessary mathematics through real-world applications. New examples from real companies and the people who run them are woven throughout the book to apply the concepts to real practices. 
$109.95 (including 10% GST)   Product Details >>

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Buyer Behaviour by Minas Poulos provides students with an up-to-date strategic approach to the subject of Buyer and/or Consumer behaviour. The author has used clear concise language, an easy-to-follow design and plenty of Australian specific examples. 
$68.95 (including 10% GST)   Product Details >>

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Contains 19 Learner Guides for the Retail Training Package units of competency that are included within the beauty qualifications. 
$100.00 (including 10% GST)   Product Details >>

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A full set of all 40 Beauty Learner Guides in electronic format, packaged on a single CD-ROM. Each Guide on the CD-ROM is supplied in both PDF and Microsoft Word formats. 
$1,016.40 (including 10% GST)   Product Details >>

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Step-by-step espresso techniques and illustraions in detailed wall chart format. 
$95.00 (including 10% GST)   Product Details >>

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A Guide providing detailed information about training and assessment options for espresso coffee, for employers, employees and training providers. 
$67.25 (including 10% GST)   Product Details >>

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A practical and personal coaching programme to help talented high-flyers develop leadership abilities that will make a measurable difference, to their personal performance, to their team's performance and to the performance of their business. 
$39.95 (including 10% GST)   Product Details >>

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This text examines every aspect of visual merchandising—from point-of-purchase display to signage—and has become the trusted resource for students and professionals.  
$122.95 (including 10% GST)   Product Details >>

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Now available in an Australian Edition, this best-selling reference book provides students with the essential knowledge they need to achieve their beauty therapy qualification. 
$79.95 (including 10% GST)   Product Details >>

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Menus, docket books, espresso shorthand guides, customer feedback forms, case studies, loyalty cards and more. 
$70.00 (including 10% GST)   Product Details >>

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Find out the secrets from seven leading chefs and wine makers.Then simply choose your menu with matching wine and create your shopping list as a click of a button. 
$29.95 (including 10% GST)   Product Details >>

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Electronic Commerce 2008, the #1 best seller in the business school market, offers a comprehensive managerial approach to electronic commerce.  
$99.95 (including 10% GST)   Product Details >>

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The new edition of Event Management: For tourism, cultural, business and sporting events continues to be an essential text for anyone wishing to enter the rapidly growing field of event management. It supports the delivery of competencies in the new SIT07 
$64.95 (including 10% GST)   Product Details >>

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The only retailing text that exclusively focuses on the fashion segment of the retailing industry, its complete coverage includes the author’s personal experience, in-depth interviews with industry professionals, and a wealth of pertinent photographs. 
$170.95 (including 10% GST)   Product Details >>

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This is a textbook that is an invaluable introduction to the dynamic world of retailing. It provides a strong foundation for you to develop your skills and progress your career in the retail industry 
$55.00 (including 10% GST)   Product Details >>

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The Flexible Delivery Resource is a combined resource for trainees, trainers and assessors, which supports the units of competency FDFCDSEWB Evaluate wines (standard). 
$13.25 (including 10% GST)   Product Details >>

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The Flexible Delivery Resource is a combined resource for trainees, trainers and assessors, which supports the units of competency FDFCDSSTTA Conduct a standard product tasting. 
$18.75 (including 10% GST)   Product Details >>

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The Flexible Delivery Resource is a combined resource for trainees, trainers and assessors, which supports the units of competency FDFCDSWTB Promote wine tourism information. 
$18.75 (including 10% GST)   Product Details >>

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The Flexible Delivery Resource is a combined resource for trainees, trainers and assessors, which supports the units of competency THHADFB02B Provide specialist advice on wine. 
$21.50 (including 10% GST)   Product Details >>

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The Flexible Delivery Resource is a combined resource for trainees, trainers and assessors, which supports the units of competency THHADFB08A Manage wine for a wine outlet. 
$16.00 (including 10% GST)   Product Details >>

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The Flexible Delivery Resource is a combined resource for trainees, trainers and assessors, which supports the units of competency THHBFB11B Develop and update food and beverage knowledge. 
$13.25 (including 10% GST)   Product Details >>

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The Flexible Delivery Resource is a combined resource for trainees, trainers and assessors, which supports the units of competency WRRS1B Sell products and services. 
$16.00 (including 10% GST)   Product Details >>

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The Flexible Delivery Resource is a combined resource for trainees, trainers and assessors, which supports the unit of competency THHADFB01B Provide Specialist Advice on Food 
$32.50 (including 10% GST)   Product Details >>

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The Flexible Delivery Resource is a combined resource for trainees, trainers and assessors, which supports the unit of competency THHADFB05B Plan and Monitor Espresso Coffee Service 
$29.75 (including 10% GST)   Product Details >>

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The Flexible Delivery Resource is a combined resource for trainees, trainers and assessors, which supports the unit of competency THHADFF07B Provide Silver Service 
$27.00 (including 10% GST)   Product Details >>

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The Flexible Delivery Resource is a combined resource for trainees, trainers and assessors, which supports the unit of competency THHADPT01B Prepare Bakery Products for Patisserie 
$27.00 (including 10% GST)   Product Details >>

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The Flexible Delivery Resource is a combined resource for trainees, trainers and assessors, which supports the unit of competency THHADPT02B Prepare and Present Gateaux, Torten and Cakes 
$27.00 (including 10% GST)   Product Details >>

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The Flexible Delivery Resource is a combined resource for trainees, trainers and assessors, which supports the unit of competency THHADPT04B Prepare and Display Petits Fours 
$27.00 (including 10% GST)   Product Details >>

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