Stakeholder Engagement

Principles for stakeholder engagement

Transparent

• We will engage with stakeholders in an open process, with transparent purpose, goals, accountabilities, expectations and constraints. Service Skills Australia will be open about how stakeholder engagement will be used in decision-making.

Timely

• We will engage with stakeholders to allow sufficient time for meaningful dialogue, consultation and modifications. 

Inclusive

• We will seek to engage with individuals and organisations that represent the full diversity of those who have a stake in, or will be affected by, our work. We will provide accessible electronic means to access information and participate in our activities. We will seek advice on equity issues from service industry-based stakeholders with experience in dealing with diverse workforces, including those with special needs.  We will also access additional specialised advice from equity ‘experts' on a needs basis.

Appropriate

• We will use levels and methods of engagement that best suit both the group being consulted and the goals of the engagement.

Accessible

• We will provide clear, timely, accessible and comprehensive information to stakeholders in order to facilitate their involvement with Service Skills Australia.

Balanced

• We will attempt to balance the participation and influence of stakeholder groups, while clearly noting that the needs of industry are our primary focus.

Accountable

• We will monitor the effectiveness of these stakeholder engagement strategies and implement improvements where needed.

Responsive

• We will listen to the feedback from our stakeholders and act on it.

Our engagement strategies

INFORMATION 

Websites > Newsletter > Publicity and advertising > Information sessions > Fact sheets, flyers and brochures > Email and telephone advice

CONSULTATION 

Surveys and questionnaires > Focus Groups > Written submissions > Online Feedback Register

INVOLVEMENT

Targeted stakeholder meetings and interviews > Focus groups and technical workshops > Industry forums and think-tanks

COLLABORATION

Targeted stakeholder meetings and interviews > Membership of specific committees > Partnerships/collaboration on development and implementation projects designed to support industry skill needs > Cooperative efforts to promote skills development products and services