Our process for continuous improvement
The continuous improvement process consists of a series of stages:
Issues are scoped with key industry stakeholders. This may take place through meetings, focus groups or via a scoping paper seeking feedback. The outcome is a recommendations report to guide further changes.
Recommendations are incorporated into draft qualifications, units of competency and assessment requirements, as appropriate.
Consultation and feedback
Consultation with a broad range of stakeholders including industry, Registered Training Organisations (RTOs), unions and government departments is key to the continuous improvement of our training packages. Consultation may take place online through our feedback register and via email, in person at meetings and workshops, or by phone.
Feedback is collated and analysed by the training package team and guided by the industry advisory committee. When the feedback is nationally consistent, its is incorporated into a revised draft.
Seeking industry validation and stakeholder support of the revised draft qualifications, units of competency and assessment requirements ensures that the updates accurately reflect industry feedback.
Throughout each stage of continuous improvement, the components undergo quality checks to ensure that the revised training package meets the quality assurance principles of flexibility, responsiveness, recognition and functionality.
Submission for endorsement
The submission consists of the case for endorsement, proposed training package components and implementation guide.
The endorsement process takes approximately six to eight weeks, with the end product being an endorsed training package released on the training.gov.au website.
Implementation activities aim to assist in the unpacking and quality delivery and assessment of updated training package components, to produce job-ready graduates. These include professional development workshops and developing support guides and industry tools to identify quality resources.