Frequently Asked Questions (FAQs)

Do you have a question? Our FAQs page might have the answer you're looking for. Please browse the questions below and click on the link to quickly find the answer.

 

  1. Which training packages do we look after?
  2. Who is the regulator for vocational education and training (VET)?
  3. Who do I speak to if I have a question about the nominal hours for a training package?
  4. Who is my State Training Authority?
  5. What is the difference between an Industry Skills Council (ISC) upgrade and an Endorsement?
  6. Where do I find out about changing scope of registration?
  7. How long do RTOs have to transition to an updated training package?
  8. How can I provide feedback on a unit of competency or a qualification?
  9. Where can I find information about the transition of training packages to the Standards for Training Packages?
  10. Where can I find list of registered training organisations in my area that offer specific qualifications?
  11. Where can I access a copy of a training package, qualification or unit of competency?
  12. Where can I purchase learning resources from?
  13. What qualifications do I need to become an assessor?
  14. Where can I find the mapping between a new training package and the previous version of a training package?

1. Which training packages do we look after?

We are responsible for the following training packages:

  • Sport, Fitness and Recreation Training Package
  • Tourism, Travel and Hospitality Training Package (including Events)
  • Beauty Training Package
  • Floristry Training Package
  • Funeral Services Training Package
  • Hairdressing Training Package
  • Retail Services Training Package (including Community Pharmacy)

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2. Who is the regulator for vocational education and training (VET)?

The Australian Skills Quality Authority (ASQA) is the national regulator for Australia's vocational education and training (VET) sector for all states, except for registered training organisations (RTOs) that operate only within WA and VIC. 

For RTOs that operate in Victoria only, the state regulator is the Victorian Registration & Qualifications Authority (VRQA).

For RTOs that operate in Western Australia only the state regulator is the Training Accreditation Council.

RTOs and applicants wishing to become RTOs, can now use ASQAnet to apply:

  • for initial RTO registration, apply
  • to renew RTO registration
  • to apply to change scope of RTO registration (training package delivery)
  • to apply to withdraw as an RTO.  

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3. Who do I speak to if I have a question about the nominal hours for a training package? 

While we are responsible for the development of national training packages, we do not play a role in the determination of nominal hours. As RTOs are funded by either the state or territory government, both nominal hours and funding is determined at a state or territory level. Questions about nominal hours or funding should be directed to the relevant state training authority.

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4. Who is my state training authority?

State training authorities (STAs) are government departments in each state or territory responsible for the operation of the VET system within that jurisdiction. The table below lists the STAs for each state or territory. STAs are the point of contact for local requirements for transitioning to a new training package, as well as questions about funding, nominal hours and information about traineeships and apprenticeships.

State

Organisation

Contact

NSW

NSW Department of Education and Communities

02 9561 8000

VIC

Department of Education and Training

03 9637 2000

QLD

Department of Education, Training and Employment

1300 369 935

WA

Department of Training and Workforce Development

08 6551 5000

SA

Skills SA

1800 506 266

TAS

Skills Tasmania

03 6165 6075

ACT

Education and Training Directorate

02 6207 5111

NT

Department of Employment, Education and Training

08 8999 5659

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5. What is the difference between an ISC Upgrade and an Endorsement?

When a change is made to a training package it falls into either the category of an ISC (Industry Skills Council) Upgrade or an Endorsement:

ISC Upgrade

An ISC Upgrade is permitted for any changes to endorsed components that do not change the outcomes and do not have to be submitted for endorsement. This may include addition or removal of elective units, updating imported units packaged as an elective, editorial corrections and inclusion of new or amended skill sets.

Endorsement

An Endorsement is required for any changes to endorsed components that change the outcome of the component. This includes: new units of competency and/or qualifications; addition or deletion of units in the core of qualifications; changes to the number of units required to achieve a qualification; addition of a new elective group; and addition or removal of pre requisites to a unit of competency.

  • Changes to components that fall into the category of Endorsement result in a code change and/or change of title.

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6. Where do I find out about changing scope of registration?

When an RTO seeks to add new qualifications, units of competency or accredited courses, this is referred to as a change to the scope of registration. An application to change scope of registration can be submitted through ASQAnet and must be approved by ASQA.

For additional information regarding updating your scope of registration, please view the ASQA Fact Sheet – Registering for revised training packages. This fact sheet also provides useful information about how to keep up-to-date with changes to training packages.

RTOs operating solely within VIC or WA should contact:

VIC - Victorian Registration and Qualifications Authority (VRQA)

WA - Training Accreditation Council (TAC)

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7. How long do RTOs have to transition to an updated training package component?

Once a new component has been released onto the national register, training.gov.au, RTOs that fall under the jurisdiction of ASQA have 12 months to transition to the replacement component. Different states and territories may have alternative requirements, and therefore RTOs are encouraged to check with their local state training authority.

For further information regarding ASQA Transition and Teach out, please view the ASQA Users’ Guide to the Standards and/or General Direction – Transition and Teach out.

RTOs operating solely within VIC or WA should contact the following:

VIC - Victorian Registration and Qualifications Authority (VRQA)

WA - Training Accreditation Council (TAC)

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8. How can I provide feedback on a unit of competency, assessment requirement, skill set or a qualification?

Feedback can be provided at any time on a training package component through our feedback register. All feedback will be taken into consideration at each round of continuous improvement.

For more information on training package reviews and continuous improvement, please visit our training package page.

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9. Where can I find information about the transition of training packages to the Standards for Training Packages?

Each training package project page provides information about timeframes on upcoming continuous improvement work including transition of each training package to the Standards for Training Packages. For further information please view the following continuous improvement project pages:

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10. Where can I find a list of registered training organisations in my area that offer specific qualifications? 

This information can be located on the MySkills.gov.au website which is the official directory of vocational education and training.. It is a federal government initiative to enable you to search for, and compare, VET courses and training providers.

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11. Where can I access a copy of a training package, qualification, unit of competency or assessment requirement?

This information can be located on the official national register; training.gov.au. We have developed some helpful guidelines on how to use this website to access this information.

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12. Where can I purchase learning resources? 

We sell a range of products which can be purchased at our online shop.

A number of the resource developers have had their learning resources accredited through our Right Way accreditation program. This accreditation ensures that resources are recognised by industry and are compliant with the training package for which they have been developed.

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13. What qualifications do I need to become an assessor?

The Standards for Registered Training Organisations 2015 specifies mandatory competency requirements for trainers and assessors. For detailed information, refer to Clauses 1.13 – 1.16 of the Standard for Training Packages which may be viewed on industry.gov.au.

Each training package may have additional requirements relating to specificqualifications and/or post qualification experience. This information is specified in the assessment requirements of each training package and in the accompanying companion volume implementation guide.

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14. Where can I find the mapping between a new training package and the previous version of a training package?

All training packages outline the mapping between the current and the previous version. For training packages transitioned to the Standards for Training Packages, mapping information is located in the companion volume implementation guide. For training packages not yet transitioned, it is located in the Header Section of the training package.

Training package mapping information can be accessed from training.gov.au. For guidance on how to access this information, please refer to the training.gov.au guidelines. 

For information on the mapping of training packages for pre-2002, please visit the the training package section of our website and see the continuous improvement pages.

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Questions not answered?

If your questions have not been answered, please contact our team on 02 8243 1200 or send an email to info@serviceskills.com.au.