Workforce development is about improving the productivity of Australia's workforce and increasing participation in it—that is, increasing the capability and capacity of the Australian workforce.
The service industries need advanced skills to meet increasing customer expectations and an innovative and flexible approach to enhance the productivity of the workforce. As such, employers need to look beyond traditional workforce issues and consider how they can develop attractive, productive workplaces.
Workforce development covers a wide range of key activities, strategies and policies, which may relate to: individuals and teams; the organisation in which they operate; and the systems that surround them. They can also impact on the broader industry, regional businesses and the wider community.
Workforce development strategies include:
- business analysis
- policy development
- job design
- recruitment, attraction, retention and separation
- resources, support mechanisms, capability development and incentives.
We manage and support workforce development initiatives that help individual businesses and regions maintain the skilled workforce they need to prosper. We’ve managed large scale programs such as the National Workforce Development Fund and Workforce Futures. Other initiatives that we’ve been involved with include the Tourism, Travel and Hospitality Workforce Development Strategy 2014-2019 and raising awareness of building foundation skills (i.e. language, literacy and numeracy) to enhance training outcomes.