Workforce Planning Guide for the tourism & hospitality industry

Do you have the right staff to grow your business?
Are you spending more time recruiting and training new staff, rather than developing your existing staff?
Is it hard to find good staff in your region?
Is your business struggling to turn a profit?

Planning Your Business Around Your People

There is a strong relationship between effective human resource practices and a range of positive business outcomes. For example, businesses with higher levels of staff satisfaction and loyalty generally have happier customers who spend more, are more likely to return and more likely recommend the business to their networks.

Workforce Planning Guide

Download Planning your Business around your People: A Workforce Planning Guide.

Service Skills Australia is pleased to release this 6-step guide to building workforce capability in your tourism and hospitality business. The Guide provides you with practical advice on building the workforce capability of your business. It was developed to assist tourism & hospitality businesses with a key aspect of workforce planning—the preparation of Workforce Development Plans.

Workforce planning and development results in:

  • Improved recruitment and retention
  • Skilled and knowledgeable staff
  • Increased professionalism
  • Increased customer satisfaction
  • Increased sales
  • Enhanced productivity
  • Future-proofing your business

Start your workforce planning journey by reading through this Guide. It is best used as a quick reference and links you to more detailed information. In working through the 6 steps and associated questions you will create a Workforce Development Plan for your business.

For further information, please contact Service Skills Australia on (02) 8243 1200 or